PeopleSoft is a software Enterprise Resource Planning (ERP) vendor. They currently produce software for
The Human Resources Management System (HRMS, Financials, Material Management, Higher Education (Student Administration),
Customer Relationship Management (CRM),
Project Management, and
Supply Chain Management (SCM),
Supply Resource Management (SRM),
Oracle's PeopleSoft Enterprise applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to significantly improve performance. PeopleSoft Enterprise applications offer web services integration to fit seamlessly into a heterogeneous applications environment and a broad choice of technology infrastructure. Simple configuration ensures that the most unique customer requirements can be met.
PeopleSoft Enterprise Customer Relationship Management (CRM)
PeopleSoft Enterprise Customer Relationship Management (CRM) delivers "CRM for You"—solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.
PeopleSoft Enterprise Customer Relationship Management is a family of applications in Oracle's PeopleSoft Enterprise product suite.
CRM ANALYTICS
Build stronger customer relations. Drive customer profitability Implement customer centric strategies Processing systems throughout the organization. Analytic reporting applications summarize customer data so that it may be analyzed over time using various business dimensions such as territory, product, or channel. The following analytic reporting applications are included with the CRM Warehouse: Profitability Insight Evaluate and rank which customers, products, and channels are most profitable. Identify profitability trends over time. Marketing Insight Determine the effectiveness of marketing campaigns and events based on factors such as number of leads generated, profiles of respondents, and campaign return on investment. Sales Activity Insight Analyze key components of the sales process by evaluating factors like pipeline status, forecasting accuracy, and discount analysis. Support Insight Assess the effectiveness of support activities based on call and caseload trends, agent utilization, and performance to service-level agreements. Customer Scorecard Customer Scorecard helps communicate and monitor progress of customer-centric strategies. Role-based scorecards and personalized key performance indicators monitor the execution of customer-facing activities and link these measurements to the organization’s overall strategy. Scorecards deliver this information to employees at any level to help them focus on their most strategic responsibilities. Customer Behavior Modeling Customer Behavior Modeling allows an organization to “model” customer segments, predict behavior, and drive targeted interactions at all points of contact. Using predictive analytics to profile, model and score customers, companies can deliver the appropriate products, services and messages to the right customers at the right time. Directing activities toward targeted customers reduces costs and ensures that ROI objectives can be met. |
CRM Industry solutions
Business rules differ dramatically from industry to industry. So do customer needs. You need a CRM solution that is built from the ground up according to the way you do business. PeopleSoft understands this and delivers out-of-the-box business processes for a wide range of industries.
CRM for Communications
CRM for Energy
CRM for Financial Services
CRM for Government
CRM for High Technology
CRM for Higher Education
CRM for Insurance
CRM for Wealth Management
Marketing Solution
Optimize your lead generation. Increase your conversion rates. Drive revenue with every customer contact.
The PeopleSoft Enterprise Marketing Solution drives long-term customer value by enabling organizations to acquire new customers and retain current customers while also maximizing their return on marketing spend.
With this modular, yet comprehensive, relationship marketing solution, customer-centric organizations can drive awareness, demand, loyalty, and revenue. Unlike other marketing tools, PeopleSoft's Marketing Solution offers a flexible data model, an open architecture, built-in analytics, industry-leading usability, and robust dialog marketing functionality.
This unique combination of intelligent design, usability, and functionality provides an industry-leading prospect qualification solution plus a solid foundation for ongoing relationship communications. The PeopleSoft Enterprise Marketing Solution is unmatched for use by call center employees for cross-selling and up-selling, as well as for customer retention.
Marketing Online Marketing | Real-Time Advisor Telemarketing |
BENEFITS
Understand marketing program and channel performance.
Increase marketing return on investment by identifying the best customers and opportunities with built-in, real-time analytics and what-if analysis.
Increase response rates, conversion rates, and revenue through ongoing interactive "dialogs."
Push qualified leads to the sales pipeline by automating the prospect qualification process.
Increase customer loyalty and retention by driving marketing influence to the contact center using PeopleSoft Prescriptive Analytics.
Create a better customer experience by providing real-time fulfillment for customer responses.
Manage all resources—people, team, tasks, documents, budget, and spend—more efficiently with built-in marketing resource management capabilities.
Keep your current customer databases and marketing investments: Marketing Solution is a modular solution that can be integrated with existing architectures.
Decrease total cost of ownership by leveraging the industry's most usable CRM product suite.
Partner Relationship Management
At a time when businesses need to maximize every resource available to them, building strong partner relationships and effective channel strategies have become even more mission critical. Partners provide a cost-effective way to extend your enterprise, providing you with broader geographic and market reach. When leveraged appropriately, they enable you to drive revenue growth, streamline operations, and improve efficiency.
With PeopleSoft Enterprise Partner Relationship Management (PRM), you're positioned to fully capitalize on your partner network, enabling you to increase revenues through all sales channels, improve customer satisfaction, and decrease operating expenses—all at the same time.
PeopleSoft has integrated PRM capabilities into every part of the CRM process, including marketing, sales, commerce, and service. This tight integration makes it possible for you and your partners to share CRM features, functionality, and transactions, including customers, leads, orders, business logic, and more. Because you're sharing consistent business processes across both direct and indirect channels, you're able to deliver reliably successful service across your customer value chain.
Partner Collaborative Commerce Partner Collaborative Sales Partner Lifecycle Marketing | Partner Platform Partner Strategic Planning |
BENEFITS
Extend your enterprise reach and increase revenues through a well-managed partner network.
Optimize partner program profitability through better understanding of partner value and performance.
Streamline operations and reduce costs by automating manual processes and integrating partner operations throughout the enterprise.
Sales Solution
Drive profitable revenue growth by aligning your sales strategy with customer needs and corporate objectives. The PeopleSoft Enterprise Sales Solution helps you leverage the right solutions, channels, and resources to differentiate and win against the competition. You can maximize sales productivity by leveraging metrics-driven planning and compensation tools to motivate and track performance. PeopleSoft Enterprise sales management software also helps you increase operational efficiency and lower selling costs by integrating sales processes across the enterprise and extending your sales reach through partners.
Advanced Configurator InfoSync Mobile Order Capture Mobile Sales Order Capture | Order Capture Self Service Sales Services Management Strategic Account Planning |
BENEFITS
Maximize revenue and profitability through strategic account planning that is tied to measurable goals.
Improve sales execution using inline sales analytics to trigger recommended actions.
Manage incentive compensation to achieve both sales and corporate objectives.
Increase sales velocity and win rates by providing real-time, 360-degree visibility for pipeline and opportunity management, with context-specific selling knowledge on key competitors, partners, and market issues.
Streamline the order management process by integrating back-office supply chain, fulfillment, and billing systems.
Partner-enable your sales and commerce capabilities to capture more opportunities without increasing your selling costs.
Reduce administrative burden by automating and improving processes such as territory management, forecasting, training, and reporting.
Build stronger relationships with key influencers and decision makers using call reports and tools for contact, task, and calendar management.
Provide anytime, anywhere access to customer data and applications through mobile and wireless devices and PIM synchronization capabilities.
Bridge the gap between sales and marketing to increase lead volume, quality, and conversion rates.
Increase user adoption with an easy-to-use, role-based interface that can be quickly configured and personalized.
Service Solution
Customers today demand "on-the-spot," personalized service through the channel of their choice. The PeopleSoft Enterprise Service Solution is designed to meet the increasing demands of your customers while providing you the tools to generate revenue and increase profitability.
Service is a solution in Oracle's Enterprise CRM family of applications.
CTI Integration FieldService HelpDesk HelpDesk for Human Resources | Mobile FieldService |
